Responsibilities but not limited to:
- Maintenance: Provides Tier 1 support and assists with Tier 2 issues; logs, triages, and tracks incidents and service requests.
- Maintenance: Monitors dashboards, alerts, and logs following runbooks and participates in on-call as secondary (shadow) support.
- Development: Executes functional and regression tests using defined test cases and reproduces reported issues.
- Data Engineering: Monitors batch jobs and interfaces and runs basic SQL queries to validate data.
- CI/CD: Supports release validation and performs post-deployment checks.
- Collaboration: Coordinates with store operations, including accompanying on-site visits, and escalates unresolved issues to Tier 2 or senior engineers.
Qualifications / Skills:
- B.A. or B.S. in Computer Science, Data Science, Information Technology, or a related discipline
- 1–3 years of experience in IT operations, system support, QA, or application support
- System operations and application support fundamentals
- System monitoring tools, logs, and alerts
- Functional and regression testing
- Basic SQL and a programming language (Java, JavaScript, or Python)
- Incident tracking and triage processes
- Familiarity with ERP and retail store systems (POS)
- Bilingual in Korean and English preferred
- ITIL Foundation is a plus
Benefits:
- Health, Dental & Vision insurance / EAP (Employee Assistance Program) per company policy
- 401 (k) Retirement Plan with up to 5% match per company policy
- Life Insurance and AD&D (Accidental death & Dismemberment) per company policy
- BTA Insurance (Business Travel Accident Coverage)
- Company provided lunch
- Paid-time off (PTO) and Paid Holidays per company policy
- Celebration & Condolence Benefits per company policy
- Smart Card: Earn additional 4 points to the standard $1 = 1 point
- Holiday Gift certificates per company policy
- FSA (Flexible Spending Account) per company policy
- DCFSA (Dependent Child Care Spending Account) per company policy
Work Hours: 8:30 AM - 5:30 PM, Mon - Fri
Salary Range: $87,300 - $118,950
- Actual compensation will be determined based on relevant experience, qualifications, skills, and other job-related factors.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.
